SECTION 3.1
Activity 6

Listen to the dialogue and fill in the missing words in the text.

 

The Best Supervisor
The most effective supervisory style is somewhere between these two (1) _______________.
It is grounded on understanding human (2) _______________ and applying this (3)_______________ to working with the people under his or her jurisdiction.
He or she praises people for good work, but does not (4) _______________ praise around lightly.
(5) _______________, where called for, should be done in private and in a calm manner. Never raise one’s voice and always give the employee the (6) _______________ to tell his or her own side of the story.
Listen attentively and do not (7) _______________. Give constructive criticism and be as (8)_______________ as possible.
Do not reprimand when you are in a (9) _______________ or in anger. Do not get
(10) _______________ into an argument. Avoid (11) _______________ and nagging. Keep to the (12) _______________. Remember the (13) _______________of a reprimand is to right a wrong. A good supervisor does not want to (14) _______________ the wrong by creating resentment. Always (15) _______________ the what rather than the who.
Good leaders are neither (16) _______________ characters nor tyrants. They are neither (17)_______________ nor feared by their subordinates. (18) _______________ supervisors have inner confidence plus the respect of their people.
(Source: Adapted from “What Kind of Boss Are You?”  http://www.awci.org/cd/pdfs/9002_g.pdf retrieved 20/02/2012)

 

Click Answer Key
1. extremes 2. behavior 3. knowledge 4. throw 5. Reprimanding 6. opportunity 7. interrupt 8. specific 9. temper 10. maneuvered 11. sarcasm 12. issues 13. purpose 14. compound 15. emphasize 16. wishy-washy 17. ignored 18. Capable