SECTION 3.3
Activity 13

Below are two dialogs.
They have been mixed up.
One is between a shop sales clerk and a shopper who wishes to buy a shirt.
The other is an assistant in a Pest Control office and a potential customer.
With your friend, put the two dialogs in the correct and meaningful order.
The first sentence in each dialog has been given.

TIP:
1. Select which dialog the sentence is in.
2. Rearrange the sentences into the correct order.

 

The dialogs are the same length (16 exchanges).
Then practice them, switching roles as you do.

 

(A) ____1____ Can I help you, sir?
(B) ____1____ Good morning, sir. What can I do for you?
(   ) _________ Alright. How soon can you come?
(   ) _________ Any particular color or material?
(   ) _________ Do you take credit cards?
(   ) _________ Good morning. I’m interested in getting my house sprayed for pests.
(   ) _________ How about this one?
(   ) _________ How much are they?
(   ) _________ I like the pattern, but don’t particularly care for the colour. Do you have it in other colors?
(   ) _________ I see. Do you live locally?
(   ) _________ I think I could safely say that we are familiar with most of the property types               on the
Millbank development, sir. I’d recommend a visit and treatment.
(   ) _________ Not really, but I’d like cotton if possible.
(   ) _________ Oh yes, I know it. We have several customers there.
(   ) _________ Oh yes, I’d not thought about that. Well what would it cost?
(   ) _________ Thank you, sir. If you’ll just wait a moment I’ll process the sale and wrap the shirts.
(   ) _________ Thank you.
(   ) _________ That’s 5,000 baht per year, sir.
(   ) _________ That’s what I understood. How soon could you come to look at the house?
(   ) _________ The yearly contract would be better I think.
(   ) _________ Then I’ll take them both. Here’s my card.
(   ) _________ They’re both the same price, sir; 850 baht.
(   ) _________ Well our standard service will protect you from all of those pests.
(   ) _________ Well, there are the inevitable cockroaches and ants, but I’m worried about termites.
(   ) _________ Well, they come in white, pale blue, red, and green. Would a white one do?
(   ) _________ What kind of problems do you have, sir?
(   ) _________ Why, of course. Let’s see... white... pale blue. Here you are, sir.
(   ) _________ Would you want the standard yearly contract, or a one-off visit?
(   ) _________ Yes, I live just down the road on the Millbank housing development.
(   ) _________ Yes, it was my neighbor who recommended you.
(   ) _________ Yes, please. I’m looking for a shirt.
(   ) _________ Yes, we do, sir.
(   ) _________ Yes. I prefer white—and may I see the pale blue one, too?

 

[Note: Once you have completed the dialogs, listen to the recording to check your answers.]

 

 

Click Answer Key

A
Sales clerk: Can I help you, sir?
Shopper:    Yes, please. I’m looking for a shirt.
Sales clerk: Any particular color or material?
Shopper:    Not really, but I’d like cotton if possible.
Sales clerk: How about this one?
Shopper:    I like the pattern, but don’t particularly care for the colour. Do you have it in other colors?
Sales clerk: Well, they come in white, pale blue, red, and green. Would a white one do?
Shopper:    Yes. I prefer white—and may I see the pale blue one, too?
Sales clerk: Why, of course. Let’s see... white... pale blue. Here you are, sir.
Shopper:    How much are they?
Sales clerk: They’re both the same price, sir; 850 baht.
Shopper:    Do you take credit cards?
Sales clerk: Yes, we do, sir.
Shopper:    Then I’ll take them both. Here’s my card.
Sales clerk: Thank you, sir. If you’ll just wait a moment I’ll process the sale and wrap the shirts.
Shopper:    Thank you.

 

B
Assistant:   Good morning, sir. What can I do for you?
Customer: Good morning. I’m interested in getting my house sprayed for pests.
Assistant:   I see. Do you live locally?
Customer: Yes, I live just down the road on the Millbank housing development.
Assistant:   Oh yes, I know it. We have several customers there.
Customer: Yes, it was my neighbor who recommended you.
Assistant:   What kind of problems do you have, sir?
Customer: Well, there are the inevitable cockroaches and ants, but I’m worried about termites.
Assistant:   Well our standard service will protect you from all of those pests.
Customer: That’s what I understood. How soon could you come to look at the house?
Assistant:   I think I could safely say that we are familiar with most of the property types on the Millbank
development, sir. I’d recommend a visit and treatment.
Customer: Oh yes, I’d not thought about that. Well what would it cost?
Assistant:   Would you want the standard yearly contract, or a one-off visit?
Customer: The yearly contract would be better I think.
Assistant:   That’s 5,000 baht per year, sir.
Customer: Alright. How soon can you come?