SECTION 3.3
3.3 A foreign customer / Selling the customer a product

PRESENTATION 1
Are you involved in sales?
Selling products is a major business in most countries of the world.
It may be at the local store where we buy our day-to-day necessities.
Or it might be national or international trade in wholesale and retail business.

 

Part1
Listen for the answers to these questions about the following conversation:
What kind of business are the two people involved in?
What does the customer want?
Is the person he needs to talk to there?

 

Dialog 1
Situation
A potential customer is on the telephone to discuss a large overseas shipment.
Click Answer Key
Precious metals and gems
To talk about an order
No

 

Part 2
Now listen to Dialog 2 and answer these questions:
What happens (who calls who)?
How did the caller know about the problem?
What is the good news?

 

Dialog 2
Later
Click Answer Key
Bob Newhart calls Michael Peters
The secretary called to tell him.
There is an (urgent) big order.

Listen to Dialogs 1 & 2 again and see if you can answer these questions:
What is Michael Peters’ phone number?
Which of these was NOT used to describe the secretary?
a. efficient            b. highly attractive            c. quick on the uptake
What is mentioned with the necklaces?
What kind of invoice do they want?

 

Click Answer Key
44 01223 617894
b. highly attractive
earrings
proforma

 

SECTION 3.3
PRESENTATION 2
Do you like shopping?
Are you involved in trading in any way?
How are ‘shopping’ and ‘trading’ different?
Do you ever go to Chatuchak Market?
What is it like to shop there?

 

Part 1
Listen for the answers to these questions about the following dialog:
What are the names of the visitors’ friends?
What are the visitors interested in buying?
Do they make a purchase?

 

Situation
Foreign visitors are in Chatuchak market to buy some Thai souvenirs and handicrafts.
They are on the Chatuchak electric cart.

Click Answer Key
Ken, Tom
Silver (precious metal/bracelet(s)/ring(s))
Yes

 

Part 2
Listen again and see if you can answer these questions:
How much is their friend prepared to spend on a bracelet?
How much did the trader want for the first bracelet?
What does the trader assure the visitors?
How much discount to they get?
What can they get free of charge?

 

Click Answer Key
Up to one hundred pounds
Two thousand baht
Silver items are 100% genuine
400 baht
Engraving